Infintech Expertise Leads to Client Loyalty In our Merchant of the Month series, we highlight a few of the merchants who enjoy processing through Infintech so much, they want to share their experience with others.

This month, we spoke with Valerie Vaughn, Director of Accounting Services of Staffmark Group.

Merchant: Staffmark Group

Industry: Recruiting and Staffing Services

Location: Cincinnati, Ohio

Customer Since: 2009

Infintech Payment Processing Advisor: Russ Rybolt

What Initially Drew You to Infintech?

“More than 10 years ago, I was approached by Infintech to see if our company would be willing to hear how they could save us money on our payment processing. After that initial meeting, I was ready to sign up and I am so glad I did. Just a few months into our new partnership, Infintech reached out to check up on our experience and ask about any changes in our business processes. They had been analyzing our account and noticed that we were only partially qualifying on most of our credit card transactions. It turns out that we had in fact changed something in our process and we weren’t conveying all the data needed to get the best processing rates. The attention to detail and willingness to truly look out for our business are just some of the reasons we have partnered with Infintech for more than a decade.”

What’s Your Favorite Part About Working with Infintech?

Infintech’s customer service is excellent. Our Payment Advisor, Russ Rybolt, recently stopped by to evaluate the processing rate our sister companies were being quoted by a competitor. Knowing that we can ask our payment advisor for an honest and fair assessment is invaluable! And it turns out that Infintech’s rate was lower than what we have been quoted. It’s a pleasure doing business with Infintech.

Is Your Business Ready to Experience the Infintech Advantage?

Contact us online or call 1-800-621-8931.

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