In our Merchant of the Month series, we highlight a few of the merchants who enjoy processing through Infintech so much, they want to share their experience with others.
This month, we spoke with Matt Palkovic, General Manager of Birkenstock of San Diego Stores.
Merchant: Birkenstock of San Diego Stores
Location: San Diego, CA
Customer Since: 2018
Infintech Payment Processing Advisor: Ken Harwell
What Initially Drew You to Infintech?
“When we moved to a new POS system, RICS Software introduced us to their partner, Infintech who integrates with the RICS product. We sent Infintech our processing statements from our previous provider, and the quote came back with much lower rates – so it was an easy decision to make the switch to Infintech. Infintech Advisor, Ken Harwell, helped us through the entire transition – answering every question and providing top-notch service to ensure that the entire process went smoothly. We have six locations and were onboarding each one separately, so Ken helped come up with a plan to transition the stores. He made it easy for us.”
What’s Your Favorite Part About Working with Infintech?
“Honestly, my favorite part has been my relationship with Ken. He is always available to answer my questions and helps me find solutions. He takes the time to help me understand card acceptance and how to best utilize it to improve my business. Ken has helped me with hardware, software, and even digging into chargebacks to figure out how to best resolve the problems and prevent them in the future.”
Is Your Business Ready to Experience the Infintech Advantage?
Contact us online or call 1-800-621-8931.