Frequently Asked Questions

How long is the PCI compliance certification valid?

The PCI compliance certificate is valid for one year from the date the certificate is issued. You are advised to complete the PCI DSS self-assessment questionnaire on an annual basis.


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Can I choose not to certify for PCI Compliance?

MasterCard and Visa require all merchant acquirers to report on the PCI compliance of their merchants. If you choose not to complete the self-assessment questionnaire you may overlook certain data security practices that minimize your risk of a security breach. In the event that your business is compromised, you may be subject to fines of up to $500,000 per payment brand. These fines would be in addition to the expenses and fraudulent transactions resulting from the breach.


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Will I be provided with anything that proves I am PCI compliant?

Yes. Upon completion of your PCI validation, you will receive a certificate of compliance.


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I’m already using a “PCI-compliant” terminal/gateway. Why must my account be certified for PCI compliance?

The PCI Security Standards Council has various requirements programs. The Payment Application Data Security Standards (PA-DSS) is a set of requirements to help software vendors and others develop secure payment applications that do not store prohibited data such as full magnetic stripe, CVV2 or PIN data, and ensure their payment applications support compliance with the PCI DSS.

Use of a terminal/gateway that runs PA-DSS certified software is one of many components that are evaluated in the assessment of an account’s PCI DSS compliance.


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I only process a few hundred dollars a month or operate a seasonal business. Does my merchant account still need to be PCI Compliant?

Yes. All merchants, whether small or large, need to be PCI compliant. The payment brands have collectively adopted PCI DSS as the requirement for organizations that process, store or transmit payment cardholder data. Inherent in having a merchant account is the ability to handle cardholder data. Small businesses are often the targets of hacking activities as frequently as the large retail stores consistently in the news for breaches.


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How do I ensure that my account is PCI compliant?

The minimum requirement is that you complete a PCI self-assessment questionnaire on an annual basis. If you electronically store cardholder information or if your processing systems have any internet connectivity, a quarterly scan by an approved scanning vendor is also required. Infintech™ provides PCI programs that offer tools to minimize the time and effort to validate your PCI certification.


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What is PCI?

The Payment Card Industry (PCI) is a set of requirements for enhancing payment account data security. These standards were developed by the PCI Security Standards Council, which was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa, Inc., to facilitate industry-wide adoption of consistent data security measures on a global basis.


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How do I get my money?

There are three steps to receiving your money: 1. authorizing; 2. batch settlement; 3. daily deposit.

Step 1 – Authorizing the transaction to verify that a credit card is active and within the approved spending limit:

  • Retail and restaurant merchants swipe the credit card through a point-of-sale terminal (i.e., card is physically present).
  • Mail order/telephone order merchants enter the credit card details provided by the customer via mail, telephone or fax (i.e., the card is not present).
  • eCommerce merchants allow customers to provide their credit card details through your website or shopping cart (i.e., card is not present).
  • In any of these environments, the credit card information is transmitted to the customer’s credit card issuing bank, which provides a valid authorization code upon approval, or a decline message.

Step 2 – Settling the transaction batch:

  • The merchant’s point-of-sale terminal/software or payment gateway transmits transaction details in a batch at the close of the business day.
  • The transaction batch is processed by the merchant processing bank, which directs the transactions to appropriate customers’ credit card issuing banks.
  • The credit card issuing bank debits the cardholder’s account.

Step 3 – Receiving your daily deposit:

  • Your merchant account is credited with the transaction batch total amount within 24-48 hours of settlement. This is deposited to your bank account on file with us. Transaction fees are debited on a monthly basis.

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How does a payment gateway integrate into my website?

Most payment gateways provide an API (application program interface), which enables merchants to accept secure and reliable credit card payments quickly and easily through their website or certified third-party options that offer quick and secure integration methods.


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What terminal, equipment or software is best for my business?

Please consult your Infintech™ account manager for more information regarding our point-of-sale terminals, virtual terminals, payment gateways, or mobile processing options.


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How long before I can start accepting credit cards?

In most cases, merchant accounts are approved within two to three business days.


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What types of merchants does Infintech™ approve?

Whether you are building an eCommerce website, retail or restaurant business, or a mail order/telephone order business, you will want to open an Infintech™ merchant account, which enables you to accept payments for customer purchases.


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Will I be trained to use the credit card terminal?

Yes. Once you receive your credit card terminal a representative from Infintech™ will train you on how to use the terminal. In addition, we provide a toll-free customer service number you can call 24 hours a day, 7 days a week, so you can receive help at any time.


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Do I need a shopping cart for my eCommerce merchant account?

No, we can provide you with a basic shopping cart as a part of your payment gateway. However, merchants that have a large number of products may find it easier to use a third-party shopping cart. If you strictly process mail order and/or telephone order transactions, then you do not need a shopping cart.


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What do we provide for an eCommerce merchant account?

  • An Infintech™ merchant account to accept major credit cards.
  • A payment gateway to integrate into your website so your customers can make purchases directly from your website 24 hours a day without you having to run transactions manually.
  • A virtual terminal to run transactions and provide reporting through a web browser.

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When do my transactions get funded?

Typical funding schedules are 24 or 48 hours, depending on specific account agreements. Transaction batches need to be settled in order to receive funding.


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How do I request more information?

Please fill out our contact us form.


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What if I need help with my account?

Customer service representatives are available to serve you 24 hours a day, 7 days a week. If your merchant ID begins with 5436 please call (800) 654-9256. All other merchants should call (800) 683-2289.


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How do I apply for a merchant account?

Obtain your three most recent merchant processing statements and call our Sales team at (800) 621-8931.


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